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Mental health for Kenyans in Thunder Bay You don't have to carry it alone.

A quiet room after work is a long way from a full house in Kenya. This page is about that feeling, about shame, about what stays private, and about help you can reach without an OHIP card.

Last checked October 27, 2026. Rules change, so confirm on the linked page before you go or pay anything. Soma kwa Kiswahili.

Emergency? Call 911. Thinking about suicide, or worried about someone? Call or text 988, any time. The shorter list of lines is also on our health care page.

1. Loneliness, homesickness, and the quiet after you arrive

The first weeks can be all paperwork. Then the paperwork slows down, and you come back to a quiet room. At home, family, neighbours and friends were around. Here the evening can be just you, a phone, and the dark.

In late December the sun sets in Thunder Bay a little after 5 p.m., so the night starts early. Holidays make the quiet louder: Christmas, and Jamhuri Day on December 12, when home is celebrating and you are here.

You do not have to fill the whole week. A few low-pressure ways to break the isolation:

  • Leave the house once a day, even for a short walk or a sit somewhere that isn't your room. Our winter guide covers the cold, so you can dress for it.
  • Find wakenya, and a campus or faith group, when you want people who already understand the jokes. Start with finding community.
  • Use the public library. A Thunder Bay Public Library card is free for city residents and for all students, who don't need proof of a Thunder Bay address. Others bring ID showing their address. Ask at a branch about computers, internet and quiet space.
  • Keep a call with home that you can actually keep. A steady time is enough. You do not have to carry everyone's worries on top of your own.

Sources: timeanddate, Thunder Bay sun table for December 2026 (sunset a little after 5 p.m.; confirm a given day on the National Research Council sunrise and sunset calculator); Thunder Bay Public Library, "Get a card"

2. Dropping the stigma and the shame (aibu)

There is a script that says you should look strong. You made it to Canada, so what is there to complain about?

  • Rent or tuition is due here, and people at home may be waiting on money you send.
  • If someone in the family is ill, or has died, you are grieving from far away. The practical steps after a death are in When someone dies.

None of that is a small thing, and none of it means you have failed.

Anxiety, low mood and depression are health problems.

  • Ontario says a family doctor or nurse practitioner can talk with you about them and about treatment.
  • The province funds free therapy for anxiety and depression (see section 5).
  • Many people find short, dark winter days make a low mood heavier. That is still a health problem, not weakness and not a personal failure.
  • More than 35% of Ontarians will have a mental health or addiction problem at some point in their lives.

Source: Government of Ontario, "Mental health services"

3. Privacy, immigration status, and what is free

Ontario's health privacy law is the Personal Health Information Protection Act (PHIPA).

  • A doctor, nurse practitioner, or other health information custodian needs your consent to collect, use or disclose your personal health information, except where PHIPA itself allows it without consent.
  • Disclosing it to someone who is not a custodian generally needs your express consent.
  • Seeing a counsellor or doctor does not get reported to IRCC, your employer, your school or your landlord. There are a few legal exceptions, such as a serious risk to someone's safety, a child who needs protecting, or a court order, and a counsellor can explain them at your first visit.
  • If an IRCC form ever asks about your health, answer it truthfully.

A counselling visit is not an immigration interview, and it is not the medical exam IRCC uses when an application needs one. That exam is done by a panel physician. This page is general information, not immigration or legal advice.

Keeping it private in a small city

Thunder Bay is a small city. If you do not want to sit in a waiting room where you might know someone, use a phone or text line, or a video visit with someone who is not down the street.

  • 988, Good2Talk and Kids Help Phone's RiseUp are phone and text lines.
  • The Ontario Structured Psychotherapy Program in the North West can be by phone or video.
  • Naseeha's helpline is run from Mississauga.
  • Black Mental Health Canada connects people with care for Black communities across Canada.

PHIPA covers Ontario health providers. National helplines and settlement agencies have their own privacy policies, so ask them.

Free even without an OHIP card

These are free even if you do not have an OHIP card:

  • Crisis lines, including 988 and the CMHA Thunder Bay crisis line. CMHA says its 24/7 text service is free (you need a data plan or Wi-Fi).
  • Walk-in / talk-in counselling through Children's Centre Thunder Bay. The page says there is no fee.
  • Settlement help at the Thunder Bay Multicultural Association. LINC English classes are free for eligible newcomers 18 and over, mainly permanent residents and Convention refugees, not people on a study or work permit. Call and ask which programs you qualify for.
  • Campus counselling, if you are enrolled. Lakehead and Confederation both say their counselling is free for their students. Any student at an Ontario college or university can use Good2Talk.

Sources: Information and Privacy Commissioner of Ontario, "Consent and your personal health information" and "Your health privacy rights in Ontario"; IRCC, medical exams; CMHA Thunder Bay, crisis response; Children's Centre Thunder Bay, walk-in / talk-in; Thunder Bay Multicultural Association, newcomer services; Lakehead University counselling; Confederation College counselling

4. Culturally grounded and Black support

A therapist by video

  • Private fee
  • Video sessions

Psychology Today Canada is a directory where therapists list themselves. Read each listing for video sessions and for someone who works with Black or African clients.

Before you book, check the person is registered in Ontario on a public register: the College of Registered Psychotherapists of Ontario, the College of Psychologists and Behaviour Analysts of Ontario, or the Ontario College of Social Workers and Social Service Workers.

A private therapist sets their own fee. OHIP pays for a doctor, not for that private fee. Ask your student union's extended health plan, or your workplace benefits, whether they pay for a registered psychotherapist or social worker.

At Lakehead, UHIP is the basic student health plan and is separate from the student union's extended plan. See what UHIP is.

Naseeha Mental Health

  • Muslim youth · 24/7
  • Free helpline

A free, confidential Muslim youth helpline, faith-aware, at 1-866-627-3342. The site says the helpline is available 24 hours a day, 7 days a week.

Check naseeha.org when you call, because that is where the hours are posted. The office is in Mississauga. Online therapy on the same site is a separate service, not the free helpline.

Thunder Bay Multicultural Association

  • Newcomers
  • Mon–Fri

Settlement workers for newcomers: orientation, language, employment help, and a way into local services.

17 North Court Street. 807-345-0551, toll free 1-866-831-1141. Monday to Friday, 9 a.m. to 4:30 p.m.

Sources: Kids Help Phone, RiseUp; Black Mental Health Canada; Psychology Today Canada therapist directory; Government of Ontario, "What OHIP covers"; Naseeha Mental Health; Thunder Bay Multicultural Association, contact and newcomer services

5. Free local help in Thunder Bay and Ontario

24/7 crisis & nurse lines

Crisis, any age: 988

  • 24/7
  • Any age

Call or text 988, the Suicide Crisis Helpline, any time.

Crisis: CMHA Thunder Bay

  • 24/7
  • Any age
  • Free text

Call or text 807-346-8282, or toll free 1-866-888-8988, 24 hours a day, every day, any age. A mobile crisis team works in the city from noon to midnight. The text service is free.

The office, for non-crisis questions, is 200 Van Norman Street, 807-345-5564, Monday to Friday, 8:30 a.m. to 4:30 p.m., closed from noon to 1 p.m.

Not sure, not a crisis: Health811

  • 24/7
  • Free · confidential

Call 811, or chat with a nurse online, 24/7. Free and confidential, including for depression and anxiety.

Indigenous women: Talk4Healing

  • 24/7
  • Call or text

Ontario lists Talk4Healing for Indigenous women: call or text 1-855-554-4325, any time. It is culturally grounded support, not a general line for every newcomer.

French-speaking women: Centr'Elles

  • By appointment
  • Northwestern Ontario

Free, confidential support for French-speaking women, 16 and over, who are dealing with violence. 234 Van Norman Street, Thunder Bay.

Office 807-788-0613, toll-free 1-888-415-4156, Monday to Thursday, 9 a.m. to 4:30 p.m. For a shelter, the site points to Fem'aide, 1-877-336-2433, 24 hours.

Free therapy, walk-in clinics & service navigation

Find a service: ConnexOntario

  • 24/7
  • Not a crisis line

1-866-531-2600, or text CONNEX to 247247. Free, confidential help finding mental health and addiction services near you, 24/7. You can also search for a friend or family member. If you are in crisis, call or text 988.

Free therapy: Ontario Structured Psychotherapy

  • Free therapy
  • 18+ · Ontario

Free cognitive behavioural therapy and related support for adults 18 and over living in Ontario, for depression, anxiety and related problems. In Northwestern Ontario the network is led by St. Joseph's Care Group.

  • You can apply yourself, or a health provider can refer you.
  • St. Joseph's says you do not need a family doctor to use the program.
  • When you enrol, it collects your Ontario health card number. If you don't have one yet, call St. Joseph's OSP at 807-624-3543 and ask before you apply. Students on UHIP can use campus counselling or Good2Talk.
  • Services can be in person, by phone or by video, in English or French, and interpretation can be arranged.
  • This is not a crisis service.

Free single-session counselling

  • Walk-in / Talk-in
  • No fee

Children's Centre Thunder Bay, with Thunder Bay Counselling, offers walk-in / talk-in counselling with no fee. Call (807) 700-0090 for phone, video or in-person sessions. They say partner agencies offer free clinics five days a week across the city and district.

Their own walk-in is Wednesdays, 12:00 p.m. to 6:30 p.m. Ask about other days.

No family doctor: NorWest

  • Free with OHIP
  • Walk-in

NorWest Community Health Centres, 525 Simpson Street, (807) 622-8235. The walk-in clinic is for NorWest clients and for people with no doctor or nurse practitioner elsewhere. It is free with a valid Ontario health card. Details are in the health care guide.

Free campus & student counselling

Lakehead University students

  • Students
  • Free

Free short-term counselling. New clients fill in an online intake form first; after that, book online or call.

807-343-8361

Confederation College students

  • Students
  • Free · confidential

Free, confidential counselling for every Confederation student. Student Success Centre, Shuniah Building room 153. Phone (807) 475-6618 or toll free 1-833-330-1550.

Monday to Friday, 8:30 a.m. to 4:30 p.m.

Sources: 988 Suicide Crisis Helpline; CMHA Thunder Bay, "Crisis Response Services" and contact; Government of Ontario, "Mental health services"; St. Joseph's Care Group, Ontario Structured Psychotherapy and OSP FAQ (PDF); ConnexOntario; NorWest Community Health Centres, walk-in clinic; Children's Centre Thunder Bay, walk-in / talk-in; Lakehead University, counselling; Confederation College, counselling; Good2Talk; Government of Ontario, "Find mental health support"; Centr'Elles, "Coordonnées" and home page

Quick answers

Does a counsellor in Ontario tell IRCC what I say?

Under Ontario's PHIPA, a health provider needs your consent to share your personal health information, except where the law allows it without consent. Seeing a counsellor does not get reported to IRCC, your employer, your school or your landlord, apart from a few legal exceptions such as a serious risk to someone's safety or a court order. A counselling visit is not IRCC's medical exam, which a panel physician does. This is not immigration advice.

What mental health help is free without an OHIP card?

CMHA Thunder Bay's 24/7 text line is free, and Children's Centre walk-in counselling lists no fee. Settlement help at the Thunder Bay Multicultural Association is worth a call. LINC English classes are free for eligible newcomers, mainly permanent residents and Convention refugees. Enrolled students get free counselling at Lakehead or Confederation. Any Ontario college or university student can use Good2Talk.

Is there mental health support for African, Caribbean and Black youth?

Kids Help Phone's RiseUp service is for African, Caribbean and Black youth. Text RISE to 686868, or call 1-800-668-6868, or text CONNECT to 686868, 24/7. Black Mental Health Canada connects Black communities with care, at 1-888-220-2510 on weekdays.

Where can adults get free therapy for anxiety or depression?

The Ontario Structured Psychotherapy Program offers free cognitive behavioural therapy for adults 18 and over living in Ontario. In Northwestern Ontario, St. Joseph's Care Group leads it, in person, by phone or by video. You can apply yourself, and you do not need a family doctor. The program collects your Ontario health card number when you enrol, so if you don't have one yet, call St. Joseph's OSP at 807-624-3543 first. It is not a crisis service. In a crisis, call or text 988.

Is Talk4Healing a line for every newcomer?

No. Ontario lists Talk4Healing for Indigenous women. Call or text 1-855-554-4325, any time. It is culturally grounded support, not a general line.

Where can French-speaking women get help with violence in Thunder Bay?

Centr'Elles, 234 Van Norman Street, offers free confidential support for French-speaking women 16 and over. The office line is 807-788-0613, toll-free 1-888-415-4156, Monday to Thursday, 9 a.m. to 4:30 p.m. For a shelter, the site points to Fem'aide at 1-877-336-2433, 24 hours.

This page is general information, not medical, legal or immigration advice. If you are not sure how serious something is, call 811 and talk to a nurse. In a crisis, call or text 988. In an emergency, call 911.

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